Application Analyst

Location: Joseph Priestley Building

Closing Date: Friday 17 February 2023

Interview Date: Monday 06 March 2023

Birmingham City University is a diverse and exciting place to work. We are defined by our core values of “Excellence, People focus, Partnership working and Fairness & Integrity”. We currently have an exciting opportunity for an experienced Application Analyst with strong End User Computing skills.

As Application Analyst you will be focused on Modern Endpoint Management of end user systems, MacOS, Windows 10/11, iOS and Android. To be successful you will have strong technical and problem-solving skills in a wide range of technologies. 

Responsibilities include:

• Administration of Microsoft Endpoint Manager. 
• Designing and maintaining new Windows 10/11 builds and task sequences 
• Application packaging and deployment. 
• Configuration of MAM, MDM and Azure Conditional Access policies. 
• Administration of Active Directory including creating Group Policies. 
• Security hardening of endpoints and ensuring Cyber Essentials compliance 
• Patch Management of Operating Systems and 3^rd?party software. 
• Managing support tickets that been escalated to System Application Team to ensure service issues are resolved in a timely fashion. 
• Providing 3^rd?line support on all commonly used software and hardware. 
• Monitoring and proactive remediation of system issues. 
• Continuous service improvement and keeping abreast of new technologies.  

Requirements

Essential 

• Advance experience with Configuration Manager and Intune. 
• Experience in Active Directory and Azure AD. 
• Expert knowledge of Windows 10, iOS, Android, MacOS. 
• Experience within a complex desktop and server support environment. 
• PowerShell scripting skills. 
• Experience of change management process (ITIL). 
• Creating documentation of a high standard. 
• Excellent interpersonal skills and a good standard of written and verbal communication.  

Desirable 

• Windows Autopilot. 
• JAMF Pro and JAMF Connect. 
• Office 365. 
• Samsung Knox automated enrolments.  
• Android Zero touch automated enrolments 
• Apple School Manager / Apple Business Manager. 
• Relevant professional qualifications. 

In return we offer a generous pension and annual leave provision. We also operate a hybrid working model that allows staff to combine on-site and remote working where appropriate, dependent on work duties.    We also provide access to excellent facilities on campus, including supportive family friendly policies.

Further details:

• Job Description

BCU Values underpin how we work in achieving the ambitions set out in our Strategy and Priorities, and are the principles that unite the way we work together and for our students.

The University is committed to internationalism and diversity and welcomes applications from all countries, faiths and backgrounds.

It is each individual successful applicants responsibility to ensure that they have permission to work in the UK. Some applicants may require sponsorship from the University and a visa from UKVI to take up the role if successful. More information on this can be found here: https://www.gov.uk/check-uk-visa

Some roles are not capable of sponsorship because they do not meet the UKVI criteria relating to skill and salary level. If you are unsure as to whether you would require sponsorship if successful, or whether the role is capable of sponsorship, please contact us: RTinbox@bcu.ac.uk

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