Student information and compliance officer

With the launch of the University’s ‘This is Our Time 2030’ strategy and the growth in student numbers, the Student and Academic Services directorate are expanding to ensure we can fully provide the first-class services that students need to support them to succeed.

We are looking for staff who have a passion for working with students and colleagues to achieve our priorities of delivering a world class welcome to all students, enhancing the student experience through all the services we provide and demonstrating our positive impact.

 The Student & Academic Services Directorate of the University of Greenwich is seeking to recruit an enthusiastic Student Information and Compliance Officer to join our Student Centre team at our Medway Campus.  

The post will be situated within our Medway Student Centre, in a busy student facing environment where students, staff and visitors can access a wide range of student support services or be given the necessary information or guidance to help them resolve their queries and question. 

This role will be vital in providing this support and will play a key role in the escalation, triage, and referral model of student enquiries within the Student Centre. In addition to supporting a wide breadth of student enquiries, delivered face-to-face, by phone, via email and any future enquiry management tools, the role will be a subject specialist in key areas of responsibility and/or compliance within the Student Centre (e.g. BRP administration as an Alternate Collection Location, Enhance DBS processes, student Occupational Health clearance, and university travel scheme subscription) and be expected to supervise and deputise for the Student Centre campus manager as required.

 The ideal candidate will have enthusiasm for supporting students ensuring that they are at the heart of all that we do, experience of providing administrative support in a busy and dynamic team, and a proven track record of delivering a range of user focussed services to clients and/or students.  

 Regular working at other University campuses (at Avery Hill and Greenwich), along with some late working and occasional weekend work to support directorate wide priorities such as registration and open days, and willingness to be part of a flexible work pattern to adequately support the delivery of a 9-5 delivery, will be an on-going requirement of this role.

For an informal discussion about the post please contact Mark Crittenden M.Crittenden@greenwich.ac.uk

Should you have any recruitment related queries please contact the HR Recruitment Team on hrsr-CenSvcs@greenwich.ac.uk

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

Academic Career Pathways

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

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