Senior Service Desk Analyst

Are you interested in working for a world top 100 University?

Come and be part of an innovative and influential University department delivering excellent IT and business services to a leading Russell Group institution. With a reputation for engaging staff and students in partnership to deliver services, for three years running UK students have voted us best for IT support. We are committed to delivering and supporting excellent customer focussed services and to do this we need to recruit the best staff, invested in higher education, and dedicated to supporting sector leading learning, teaching and research – and that’s why we need you…

We have an exciting opportunity in our department for someone with a passion for providing customer focused IT support, who is looking to use their skills in IT, customer service, organising and reporting to make an impact on a vital and fast paced University IT Service Desk.

What you will be doing

• Overseeing the operational activities of the Service Desk, ensuring the delivery of a high-quality service
• Line Managing a portion of the Service Desk Team
• Providing excellent IT support for the university via all Service Desk channels.
• Be responsible for procedural documentation.
• Contributing to service improvement through reporting
• Assisting in the maintenance of the IT Support Services rota

The skills and experience you’ll bring:

• Proven experience in a Service Desk/IT customer service environment
• Exceptional customer service and communication skills
• Up to date IT skills and knowledge
• Strong team player skills, to act as a trusted, reliable colleague, through motivation and example.
• Ambition to develop your career in IT Service Delivery.

We are committed to enabling our employees to work in a hybrid model with flexibility over when, where and how to achieve the required outputs, in discussion with your manager

What the University of Sheffield offers

We’re one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

To find out what makes the University of Sheffield a remarkable place to work, watch this short film: www.youtube.com/watch?v=7LblLk18zmo, and follow @sheffielduni and @ShefUniJobs on Twitter for more information.

Apply now by clicking on the Apply button located near the top of your screen

Advert information