Library User Services Coordinator (Evenings and Weekends)

Location: South Kensington, London

Job Summary

Imperial College London Library is looking for an enthusiastic, flexible and motivated individual to supervise a team delivering expert enquiry and circulation services from our busy frontline desk (Information Hub) at the Central Library.

The hours of work will be 22 hours per week:

Tuesday 16.00 – 21.00

Thursday 16.00 – 21.00

Friday 16.00 – 21.00

Sunday 11.00 – 19.00

Duties and responsibilities

As one of two Library User Services Coordinators (Evenings and Weekends), the postholder will work with the User Services Managers to deliver a consistent frontline service throughout our opening hours, supporting library users during the evening and at weekends.

Key responsibilities include line management of a library assistant, training and supervision of staff, welcoming library users, answering enquiries, and supporting user registrations.

Essential requirements

You will have good experience of working in a frontline library service or customer service environment. You will also have experience of managing and supervising staff. You will possess good communication and IT skills, and a flexible, co-operative approach, coupled with a high level of personal responsibility.

Further Information

For queries regarding the post please contact Janet Corcoran (User Services Manager: Communications and User Experience) (020 7594 8867, j.m.corcoran@imperial.ac.uk)  

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable. (max. 3500 characters including spaces)

If your statement exceeds the 3500 character limit, you may upload and attach a supporting statement in a Word doc or PDF format in the attachments section of your application.

The College has a Race Equality Charter action plan in place, running initially for 3 years from 2021, receiving the bronze award in November 2021. There are several staff representation networks: 

• Imperial As One for Black, Asian and Minority Ethnic staff,  
• Able@Imperial for staff with disabilities 
• Imperial 600 for LGBTQ+ staff 

The Equality, Diversity and Inclusion (EDI) Centre provides advice, guidance and training for all staff to raise awareness of equality, diversity and inclusion, with senior leadership support including that of the Assistant Provost for EDI.  

Library staff are actively encouraged to attend external and internal training and development events on equality, diversity and inclusion.  

• There are internal talent development programmes: IMPACT for Black, Asian and Minority Ethnic staff or those who identify as being from a minority ethnic group, and Calibre for staff who identify as neurodiverse or disabled, or who have a long term physical or mental health condition.  
• The Imperial Essentials staff training programme includes a key module on equality, diversity and inclusion. 

The College has family leave policies which are available to staff irrespective of gender identity, sexual orientation, gender expression, biological sex or if you are transitioning. 

The College has a flexible working policy. 

Closing date: 19/04/2023

To apply, please click on the ‘Apply’ button above.

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