Student Success Officer

London IICL campus (hybrid working with travel to other locations as necessary)

- ABOUT US -

The University of Wales Trinity Saint David (UWTSD) is proud of our dedicated and talented employees, and we work together as a team to make a difference to the lives of our students and the communities we serve. We are 14th in the UK for Social Inclusion and 28th in the UK for Teaching Quality (Times and Sunday Times Good University Guide, 2023), and 21st in the UK for Student Satisfaction (Complete University Guide, 2023). Our success depends heavily on the commitment and skills of our people.

We are now looking for a Student Success Officer to join our London campus on a Full time, Permanent basis, working 37 hours per week.

- THE ROLE –

You will assist in undertaking a broad range of front-facing and administrative duties as directed by their line manager. You will be expected to work proactively and independently within those areas of responsibility as necessary. Precise requirements may vary, but could typically include:

Case Work Activity:

• Interpret data to identify students at risk of disengagement as indicated by a reduction in activity levels.
• Regularly review individual student’s activity via the data on relevant systems (e.g. attendance data, Moodle access data, assessment data).
• Work with students to identify withdrawal or progression risks and barriers to learning. Provide initial level of intervention, (1:1 or group activity) including appropriate signposting and referral
• Liaise with academic tutors and the relevant professional services teams, follow up with students where activity levels have decreased according to the dashboard and students who are likely failing academically, using email and then telephone enquiry as appropriate.
• Signposting and referral - Determine if the student requires additional support and, where appropriate, refer to the academic tutor and/or relevant professional services team for that support.

Administrative Activity: 

• Capture data to support the monitoring retention and academic success trends across Institutes, disciplines, and programmes (including withdrawals, suspensions, and fails) in relation to protected characteristics, demographic characteristics, or other variables.
• Support a uniform and consistent approach to programme withdrawal, interruption and progression.
• Ensure a uniform approach to the recording and reporting of reasons for student withdrawal, interruption of study and progression
• Maintaining full and accurate records to support the development of project aims and inform reports and evaluation activity

- ABOUT YOU -

To be considered as a Student Success Officer you will need:

• A degree-level qualification or equivalent experience
• Ability to analyse and interpret data including working knowledge of Microsoft Office, particularly intermediate Excel.
• Excellent interpersonal and communication skills.
• Experience of case management and review or equivalent
• Experience of working within a coaching framework to identify goals, barriers and actions
• Ability to demonstrate respect for a diverse range of people and recognises the importance of building sound working relationships
• Understanding of the need for appropriate confidentiality and information sharing in line with safeguarding and GDPR responsibilities.

It would also be beneficial if you have:

• Previous experience in supporting students with complex needs in a higher education context
• Previous experience in using online central systems and packages.

- BENEFITS –

• Annual leave entitlement is 28 days’ annual leave per year, plus 8 bank holidays and 4 University closure days

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

• Competitive pay and pay progression
• Generous annual leave allowance including Christmas/New Year closure
• Pension scheme membership from USSto provide benefits for you and your family
• Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
• Support for health and wellbeing, including access to on-campus sports facilities at discounted rates, occupational health, and counselling support services
• Career and development opportunities, including support to gain further qualifications
• Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
• Travel schemes, including the cycle to work scheme.

Other organisations may call this role Academic Success Officer

So, if you feel you could thrive and make an impact as our Student Success Officer please apply via the button shown.
Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Closing date:  9^TH OCTOBER 2023, 11:59pm