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Student Cases Officer - Registry Operations, Student Cases Team

Cardiff University - Academic & Student Support Services

Location: Cardiff
Salary: £28,762 to £33,314 per annum (Grade 5)
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 9th December 2022
Closes: 3rd January 2023
Job Ref: 15735BR

Registry Operations is looking for an enthusiastic, flexible, and initiative-taking individual to join our friendly Student Cases team.

The Student Cases team in Registry Operations, is responsible for implementing procedures under the Academic Regulations including academic and other student appeals, student conduct cases and student complaints.

You will deal with the operational aspects of the work conducted centrally in Registry Operations to implement the procedures and communicate advice on procedures and processes to colleagues at all levels across the University.

As a member of a small team, you will be expected to collaborate with teams across Registry Operations and the wider University. You will provide support to achieve the overall objectives of the team and work in close collaboration with fellow team members. This will include managing the progression of cases to ensure that cases are progressed in a timely way in accordance with university regulations and the framework of the Office of the Independent Adjudicator. You will be expected to collaborate with colleagues to develop a timely and efficient service to the team and may also be required to line manage and manage the workload of colleagues who have an administrative role in the team.

The nature of the team’s work means that you will work on cases where complex and sensitive issues are raised and will need to demonstrate resilience to deal with sensitive information. An ability to demonstrate adherence to principles of confidentiality and natural justice together with dealing with issues sensitively is critical to this role.

Cardiff University offers many excellent benefits, including 37 days annual leave (plus bank holidays) pro-rata for part-time hours, local pension scheme, blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.

This is a full-time (35 hours per week) fixed-term position for 18 months from the appointment start date.

For more information on work-life balance, financial benefits, development, and wellbeing, and some of the facilities and services on offer to staff at Cardiff University please visit https://www.cardiff.ac.uk/jobs/what-we-can-offer

Closing date: Monday, 3 January 2023

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

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