Systems Development Manager (Technical)

Full time (35 hpw), Permanent, Hybrid working options

The Role and Department

The Systems Development Manager (Technical) is an essential role in optimising and enhancing the use and development of IT systems in Student Recruitment and Admissions, which underpin the work of the whole department. Motivated by the idea of developing and enhancing systems, the role holder will proactively identify and contribute towards the delivery of system developments and enhancements, including ensuring compliance with regulatory and organisational policy and guidelines. They will also act as a subject matter expert in IT systems in the department, especially Dynamics 365. In partnership with a second Systems Development Manager, the role holder will work closely with colleagues in CIS and with external software providers, so strong networking and relationship building skills, along with demonstrable technical expertise are essential components for success in the role.

The Department

Based in the Global Division, Student Recruitment and Admissions (SRA) brings together several teams providing services in events, enquiry management, widening participation and outreach, CRM campaigns, data analysis and forecasting, systems development, and admissions. SRA provides a critical service to the University in ensuring its financial sustainability and in delivering target student numbers and increasing diversity in line with strategic aims and targets. It is the public face of the University in UK schools and colleges, through contact with prospects, enquirers and applicants across the world and through our events programme. The department includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. Teams work collaboratively, using the expertise across the department to jointly deliver the optimum service to our ! internal and external customers. The department is also responsible for adherence to requisite regulations and UCAS contract requirements.

SRA works in collaboration with colleagues across the Global Division, most notably with the Marketing Team (Marketing and Communications) to develop pre-contact and conversion marketing campaigns and with the International Office for international student recruitment. It also works alongside academic departments, faculties and colleges in the development of their contributions to recruitment and provides domestic market insight and customer relationship management.

Holly Chatbot, an AI Assistant developed by Student Recruitment and Admissions with colleagues in Computer and Information Services and an external company (ICS.AI) was shortlisted for the Times Higher Technological or Digital Innovation of the Year 2021.

SRA has adopted a hybrid working model, with staff working some of their time on-campus or attending external events, and for the rest of their working time having the option of working from home.

Staff leave is not permitted during the week that A Level results are published (that date in 2023 is week commencing 14 August) and on occasional days through the year when major recruitment events are delivered, such as open days.

Further information about the role and the responsibilities is at the bottom of this job description.

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