Knowledge Manager

Company description:

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Job description:

The Role

We have reimagined the way we deliver our University IT Services, building a world-class IT department responsive to the needs of our global community. We’re growing significantly and we’ve created new opportunities and made changes to how we work. Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills.

As Knowledge Manager, you will play a crucial role to develop and deploy a knowledge strategy to capture information to aid the operations of the IT service and help our colleagues and students in the University self-help on standard IT issues by harnessing knowledge assets in a consistent and easily accessible way.

The Knowledge Manager is a key member of the End User Support team and wider service management team to constantly improve service operations across all services from service desk, end user computing, infrastructure, and applications.

The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible working options; a minimum of 37 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers. You can find out more on our benefits web page.

We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

Informal enquiries may be made to Andy Grossett, Director of Technology Operations, at andy.grossett@ncl.ac.uk.

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