Senior Technical Analyst, End User Technology Services

About ARU:

We are ranked in the world’s top 350 institutions in the 2022 Times Higher Education World University Rankings, and we are a global university transforming lives through innovative, inclusive, and entrepreneurial education and research. Our research institutes and four faculties bridge scientific, technical, and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. In 2021, we were awarded the Queen’s Anniversary Prize for our world-leading music therapy work.

About the Role:

IT Services delivers all aspects of information-technology service and support across our university, providing a first-class experience to our students, staff, and other stakeholders as they pursue their studies and work on campus and beyond.

This is your opportunity to take a leading role in our Senior Technical Analyst (Microsoft365 and Aligned Cloud Services), providing support for our O365 cloud-based services in use across ARU. You will manage an escalated support team responsible for infrastructure operations and maintenance as well as resolving complex incidents and service requests through appropriate fulfilment lifecycles.

With a degree or relevant professional qualification at degree level and evidence of continuing professional development, you will have previous experience of operating a medium-scaled enterprise datacentre and a background in Storage Area Network management. Practical knowledge of. Microsoft365 tenancy and its suite of services, aligned tools and technologies, including the applications, databases, storage, and data that comprise our public and private cloud environments is essential for this role.

Informal enquires about the role can be made to Rob Spalding, Head of Infrastructure (IT Services), at rob.spalding@aru.ac.uk.

Find out more about working with us.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package.

Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff to share this commitment.

We value diversity at ARU and welcome applications from all sections of the community.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

[In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.]

Committed to being inclusive and open to discuss flexible working.

Guidance Notes:

For a list of key requirements, please click the apply button to download the Job Description and Person Specification. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.

Please note that we may close this vacancy early depending on the number and quality of applications received.

Advert information