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Senior Systems & Operations Officer

University of Bristol - Education and Student Success

Location: Bristol, Hybrid
Salary: £37,099 to £41,732 Grade I, per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 16th February 2024
Closes: 29th February 2024
Job Ref: SUPP110867

The role

The Student Accommodation team plays an essential role in attracting a diverse range of students to Bristol and helping to deliver an outstanding student experience.

We plan and manage the annual allocation of more than 10,000 beds in University-owned and partnership accommodation, delivering high-quality customer service and advice to students.

If you are a systems-oriented problem solver who is passionate about enhancing the student experience, we want to hear from you.

What will you be doing?

As Senior Accommodation Officer (Systems and Operations), you will have end to end oversight of the accommodation application and allocation, testing and delivery in our accommodation system; StarRez.

Focusing on customer experience, you will have the opportunity to work with staff, students and external partners to develop the service by identifying and implementing improvements to the system and our processes.

You will take the lead in the operational delivery of our most important process, by analysing application preference data and running allocations in StarRez you will match students to accommodation that meets their need.

You should apply if

  • You have a track record of systems and process improvement and putting users at the heart of service delivery.
  • You are passionate about delivering a high-quality customer experience.
  • You have excellent prioritisation and organisation skills, with the ability to manage a busy workload with competing priorities.
  • You have advanced IT literacy (esp. Microsoft Office), excellent data management skills, and the ability to learn new systems quickly.
  • You have strong communication skills, with the ability to convey complex information in a clear and concise manner.
  • You have excellent attention to detail and care about getting things right.
  • You take ownership of problems and seek to find sustainable solutions.

Please note this role offers hybrid working, with an expectation of 2 days per week on campus.

Additional information

Contract type: Open ended

Work pattern: Full-time

School/Unit: Student Operations, Education & Student Success

For informal queries, please contact Thomas Shephard, Student Accommodation Manager - thomas.shephard@bristol.ac.uk

This advert will close at 23:59 GMT on 29/02/2024. Interviews are anticipated to take place on 12/03/2024.

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.

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