Endpoint Support Officer

The London School of Hygiene & Tropical Medicine is a world-leading centre for research and postgraduate education in public and global health. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice. 

The IT Endpoint Support Officer will join the newly-formed Endpoint Services Team, which has overall responsibility for the purchasing, management and support of the School’s end user devices and software. The role involves providing 1^st and 2^nd line IT technical support to both staff and students across the School’s central London sites. This will primarily be based on site, with some options for hybrid working.

You will mostly be working with Windows devices but should also be able to support Mac and Android devices. You will need to support the Microsoft 365 suite of applications and other sector specific software. We follow ITIL structures to log and carry out support tasks including office and user visits.

Experience with Azure Active Directory is desirable, in addition to good communication skills both written and spoken.

The post is full time and permanent.

The salary will be on the Professional Services salary scale Grade 5 in the range £36,438 - £41,829 per annum (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service.  Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary “Wellbeing Days”. Membership of the Pension Scheme is available. The post is based in London at the London School of Hygiene & Tropical Medicine.

Applications should be made on-line via our website by clicking 'Apply' above. Online applications will be accepted by the automated system until 10pm of the closing date. Any queries regarding the application process may be addressed to jobs@lshtm.ac.uk. Please quote reference PSS-ITS-2023-03. LSHTM have a newly implemented Hybrid Working Framework, which alongside agreed service requirements, enables teams to work more flexibly (if the role allows), promoting a greater wellbeing and work/life balance. 

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable. 

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

Further details:   Job Description

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