Central Print Services Lead Technician

We are seeking to appoint a Central Print Services Lead Technician to provide first/second line IT support.

Essential requirements for this post include a high level of customer service skills, an ability to prioritise a workload, meet deadlines, experience of working with a managed print service and producing monthly reports. A high level of organisation skills is required.

Main duties and responsibilities

• Maintaining a fleet of over 200 Multi-Function Devices (MFD'S) across all QMUL sites.
• To ensure that all MFD'S are always operational 
• To inspect allocated MFD devices on a daily basis and maintain a log of inspection
• Ensure consumables for the fleet are maintained by regular inspection (paper stock, toner replacement) or provided on demand 
• To review work tickets from IT Helpdesk and manage requests, escalating unresolved issues to your line manager or forwarding to relevant team
• To liaise with external suppliers to resolve technical issues
• Manage the print supplier relationship and SLA
• Knowledge of or willing to learn specialist software Papercut.   
• Experience of network and server issues that may affect the print service
• To work with in-house teams such as Networks, Campus Support Services to resolve issues
• Knowledge of or willing to learn about IT tools associated with the print service  
• Monitor and utilise the fleet to achieve maximum efficiency
• Manage new request of printers and process orders with Suppliers
• To assist with the logistics and new installations of print devices across all QMUL sites
• Experience of running financial, environmental and services reports
• The accurate recording of all consumables used by departments to control stock levels
• Produce management information reports to demonstrate cost of service 
• Demonstrate strong communication and management skills. Be able to communicate at all levels of management and customers
• To be able to give general advice and assistance to staff, students and visitors on the operation of a MFD device  
• Ability to trouble shoot print issues and identify solutions or who should address such issues
• To support and promote the Central Print Service and the CopyShop (in-house print service) service 
• To undertake any ad hoc duties as requested by the CopyShop Manager
• To carry out responsibilities with due regard to the policies and procedures of the University 

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London, with occasional requirements to visit our other London sites. It is full time (35 hours per week), permanent /fixed term appointment for one year, with an expected start date of 15^th March 2023. The starting salary will be Grade 3, £29,642 per annum inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

The closing date for applications is 12^th February 2023

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