Service Desk Support Officer

We are seeking to appoint a Service Desk Officer to provide first line IT support on a 3 month fixed term contract basis.

Essential requirements for this post include a high level of customer service skills, ability to prioritise a varied workload and meet deadlines, demonstrable experience working with a wide range of hardware and software including operating systems (Win/Mac/Linux). Experience in a similar or related role within an ITIL compliant organisation is required. Applicants must show experience of team and independent working. An essential requirement of this role will be the ability to undertake shift working. The shift working patterns are either 7am to 3pm, 9am to 5pm or 11am to 7pm.

The successful applicant will be required to:

The post is based at Department W, on Mile End Road, London. It is full-time, 3 month fixed-term contract. Starting salary will be Grade 3, £29,642 per annum inclusive of London Allowance

We particularly welcome applications from people who identify as women as this group is underrepresented at this level at Queen Mary.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Informal enquiries should be addressed to Rob Walters at rob.walters@qmul.ac.uk

Details about the department can be found at www.its.qmul.ac.uk

Application enquiries can be directed to humanresources@qmul.ac.uk

To apply for the role, please click the ‘apply’ button.

Closing Date: 13 February 2023

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