Junior Service Desk Analyst

This post is full time and permanent, working 35 hours per week.

This position is a mixture of remote working and on-site across the London campuses, very occasionally you will need to work at Harrow campus.

This is an excellent opportunity for someone who is interested in developing a career in an IT support desk role within the Higher Education sector. The University of Westminster is one of the oldest higher education institutes in the UK, with a long and illustrious history, nestled in the very heart of London.

The Junior Service Desk Analyst role will provide first line technical support to students and internal staff. Whilst there is a strong technical aspect to the role, we are looking more so for a person who has the desire and motivation to learn about the systems and services used within a Higher Education environment. Training and guidance will be provided, but we are looking for someone who can also learn independently and strives to push themselves.

You will be joining an established and supportive Service Desk team comprising the Team Lead, Senior Service Desk Analysts, and fellow Junior Service Desk Analysts working seamlessly together as one unit to provide a high level of customer service. You will be using your excellent communication skills to maintain close working relationships with your Service Desk colleagues, as well as our specialist IT teams to identify and assist with the resolution of issues affecting our systems and services.  

If you would like to work for a prestigious University with a rich history, providing excellent customer service, then we welcome your application.   

For further information and to apply for this post, please click 'Apply' and you will be redirected to our website.

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders.

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage.

Closing date: midnight on 19 February 2023

Interviews are likely to be held on: 27 February 2023

Administrative contact (for queries only): Recruitment@westminster.ac.uk

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