IT Service Desk Engineer

Swansea/Cardiff Campus, but will be required to work at all campuses as necessary

 ABOUT US

The University of Wales Trinity Saint David (UWTSD) is an employment-focused university, dedicated to ensuring students from diverse backgrounds develop the academic knowledge and practical skills to thrive.

We placed 13th for teaching quality in The Times and The Sunday Times Good University Guide 2022 and 8th in the UK for ‘Social Inclusion’ in this league table this year.

We are now looking for two IT Service Desk Engineer to join our Swansea/Cardiff Campus on a part time permanent basis working 18.5 hours per week. 

THE ROLE

You’ll provide 1st and 2nd line IT support for end users to receive support and maintenance within the University’s desktop computing environment. You will log requests and incidents via the IT Service Desk system and provide end-user assistance in a timely and accurate fashion.

You’ll work effectively and proactively without supervision, provide appropriate support and guidance to junior members of the team.

You’ll be responsible for providing technical IT support to assist end users including supporting in-person and online platform events required at any Wales campus.

You’ll be required to work in the evenings and weekends to provide a 7-day week cover. You should be able to demonstrate high levels of flexibility and accommodate changes in their working hours with minimum notice depending on the needs of the University.

 ABOUT YOU

To be considered as an IT Service Desk Engineer you will need:

• Good general level of education.
• Excellent customer service skills
• Previous experience in providing high quality technical support
• Previous experience of using an online meeting platform such as MS Teams or Zoom
• Good working knowledge of PC hardware, Software and basic network environments
• Good working knowledge of AV equipment and associated software tools

The following would be beneficial to your role:

• BTEC or equivalent in a computer-related discipline
• Previous experience of AV support in an academic environment
• Previous experience of using IT Service Desk software to log issues/requests and ITIL
• Previous experience of working in Higher Education
• Ability to communicate through the medium of Welsh (oral and written).

BENEFITS 

• Annual leave entitlement is 28 days’ annual leave per year, plus 8 bank holidays and 4 University closure days

Our employees get access to a great pay and benefits package in recognition of their valued contribution including:

• Good pay and conditions; as an accredited living wage employer, we offer competitive pay
• Pension scheme membership from USS to provide benefits for you and your family
• Family-friendly policies that provide for flexible working, including additional paid maternity and paternity leave
• Career and development opportunities, including support to gain further qualifications
• Support for mental health and wellbeing, including occupational health and counselling support services
• Staff discounts on a range of products and services
• Travel schemes, including the cycle to work scheme

So, if you’re seeking to play a key role in our university as a IT Service Desk Engineer please apply via the button shown.

Please note, this application process does not include the option to submit a CV.

Closing date: 21^st February 2023, 11:59pm