Swansea/Carmarthen/Lampeter Campus, but will be required to work at all campuses as necessary
- ABOUT US -
The University of Wales Trinity Saint David (UWTSD) is an employment-focused university, dedicated to ensuring students from diverse backgrounds develop the academic knowledge and practical skills to thrive.
We placed 13th for teaching quality in The Times and The Sunday Times Good University Guide 2022 and 8th in the UK for ‘Social Inclusion’ in this league table this year.
We are now looking for a IT Service Desk Engineer to join our Swansea campus on a full time permanent basis working 37 hours per week.
- THE ROLE –
The role of Service Desk Engineer is to provide 1st and 2nd line IT support for end users to receive support and maintenance within the University’s desktop computing environment such as in-house computer systems, desktops, laptops, peripherals, AV equipment and translation equipment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment whilst ensuring optimal workstation performance.
An essential part of your role will be to log requests and incidents via the IT Service Desk system and provide end-user assistance (in person, by telephone, or via e-mail) in a timely and accurate fashion.
You will be expected to work effectively and proactively without supervision, as well as provide appropriate support and guidance to junior members of the team.
The main duties of the post will be:
Procurement & Deployment
Operational
Please view the Job Description for further details and to find a list of the essential and desirable ‘Person Specification’ criteria.
- ABOUT YOU -
To be considered as a IT Service Desk Engineer you will need:
Good working knowledge of AV equipment and associated software tools
The following would be beneficial to your role:
- BENEFITS -
Our employees get access to a great pay and benefits package in recognition of their valued contribution including:
So, if you’re seeking to play a key role in our university as a IT Service Desk Engineer please apply via the button shown.
Your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement. Please ensure you provide explicit examples on how you meet the essential criteria in your supporting statement.
Please note, this application process does not include the option to submit a CV.
Closing date: 21 Feb 2023, 11:59pm
Location: | Carmarthen, Lampeter, Swansea |
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Salary: | £23,715 to £27,131 Per Annum |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 7th February 2023 |
Closes: | 21st February 2023 |
Job Ref: | 50848 |
Type / Role:
Subject Area(s):
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