Senior Technician

We are looking for a friendly, engaging, enthusiastic person to join the School of Psychology Technical Services Team. You will work together with colleagues to provide technical support, ensuring day-to-day operational needs are met.

You will:

• Provide advice and solutions to staff on technical specification requirements for both IT hardware and software. 
• Raise orders to purchase IT and specialist equipment, obtaining quotes and locating supplies whilst adhering to current University procurement policies.
• Deploy IT equipment, re-install and relocate computers as required 
• Be available to deal with urgent queries onsite (e.g. teaching room technical issues)
• Maintain asset database records, complying with UoN security policies
• Be a main point of contact for UG/PGT student queries, providing excellent customer service resolving issues, troubleshooting and escalating queries as appropriate 
• Updating and reviewing School webpages and Moodle content
• Support in all aspects of technical operations

And you will bring:

• The ability to undertake a range of technical support activities e.g. deployment of Mac/PC machines, installing software and IT troubleshooting.
• Understanding of computing technical specifications to advise staff and students.
• Excellent oral and written communication skills, including the ability to communicate with clarity on complex information.
• A high level of customer service whilst working to deadlines.
• Accuracy, reliability and the willingness and adaptability to learn new skills and procedures.
• An extensive level of IT skills, including MS Office suite (eg. Outlook, Word, Excel, SharePoint and Teams).

Experience with Apple Macs in a multi-user setting is highly desirable, as is a firm familiarity with Linux and Windows.

This post is available on a permanent basis. Hours or work are full time (36.25 hours). Job share arrangements may be considered.

Informal enquiries may be addressed to Emily Amos, email:  Emily.Amos@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Further details:

Our University is a supportive, inclusive, caring and positive community. We warmly welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. We welcome applications from UK, Europe and from across the globe. For more information on the support we offer our international colleagues, see our Moving to Nottingham pages.

For successful international applicants, we provide financial support for your visa and the immigration health surcharge, plus an interest-free loan to help cover the cost of immigration-related expenses for any dependants accompanying you to the UK. For more information please see the our webpage on Financial support for visas and the immigration health surcharge.

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