Unified Communications Team Manager

Come and join IT Services at a UK top 10 university. We are at the forefront of supporting the digital campus, protecting and securing our IT systems, and developing strategies to take us forward in a rapidly evolving world. Whatever stage you are at in your career Loughborough University provides a vibrant, dynamic experience. The atmosphere on campus is friendly, relaxed and offers fantastic facilities for staff to use.

The role is split between providing strategic leadership for Unified Communications services within the wider IT Platforms section, supporting systems, and hands on technical development for these services. This includes: Cisco Telephony (until the summer of 2024), Microsoft Teams Telephony, Annual Clearing & Accommodation Call Centre, Microsoft Teams for Staff, and Microsoft Email & Groupware.

Working with the Head of IT Platforms across the University with senior stakeholders, the post holder will: support development of mutually negotiated roadmaps, act as advocate for the change in technology use, and ensure services deliver value for all customers.

As a member of IT Services, you can expect:

• support in developing your career, allowing you to progress towards your goals in a friendly environment;
• mentoring and development opportunities including exposure to a wide breadth of technologies;
• to work closely with all of our partners from across the University to support digital transformation and deliver outstanding levels of service that are recognised as the best in the country by our students in the National Student Survey;
• a supportive dynamic working policy with flexible home/hybrid working where possible;
• a superb 440-acre green site in the heart of Leicestershire with first-rate facilities, plenty of open space, gardens, and sports areas;
• a great salary and benefits package, generous holiday allowance and pension scheme.

To undertake this split “technical specialist/manager” role you will:

• have significant experience of Telephony Services, Microsoft based technologies, and a grounding in team management;
• have experience of Service Management within a large organisation;
• have a good working of networking technologies, telephony infrastructure, Microsoft Teams, the provision of call centres, and email technology.
• be ready to engage with new systems/services and want to develop your professional skills.

There is a sense of pride across campus; employees are proud to be part of our continuous success and are an essential part of achieving all that we do. It’s not just students that arrive at Loughborough for the first day of their future - we want our staff to feel the same too.

Diversity of experience, thought and perspective enriches our university and the lives of its community. It is crucial to our ongoing development as an international institution. We strive to create a culture that supports equality and celebrates diversity throughout the campus, and we are actively seeking to make our team more diverse.

Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Whatever area of IT you work in, if you’re looking to make things happen then we’re looking for you.

Informal chats about the role are welcomed, please contact the Assistant Director (Infrastructure and Operations), Matthew Cook via m.s.cook@lboro.ac.uk. As the manager of the section you will be working in, I would like to personally encourage your application regardless of gender identity, cultural background, or disability. 

Closing date for application - Friday 12 May 2023.

For further details, please follow link.

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