|Salary:||£40,745 to £45,737 per annum, Grade: J|
|Placed On:||27th September 2023|
|Closes:||10th October 2023|
The IT Service Desk for the University of Bristol is a fast-paced and dynamic environment that supports an end-user base of over 30,000 students and staff. This takes the form of over 7000 tickets per month and this role is key to the leadership of the Service Desk team. We are on a journey to improve our ITSM maturity and this role will play a key part in embedding best practices within the Service Desk and wider operation. The Service Desk Supervisor is responsible for ensuring that the team deliver positive outcomes to our customers and achieve excellent results against Service Level Agreements whilst also driving high levels of customer satisfaction. The role is expected to champion best practice within the team, coach individuals to perform their best and support our colleagues across IT Services to adopt and engaged with these ways of working. As part of the Supervisor role, you will need to be have strong ITIL knowledge and experience in order to actively influence the maturity of the operation. You will also need to be confident in managing Major Incidents and escalations that are impacting the University or student population.
What will you be doing?
You should apply if
This advert will close at 23:59 GMT on Tuesday 10th October
For any informal enquires please contact Darrel Joyce - email@example.com
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